Refund policy

Return and Refund Policy

Last updated: July 31, 2026

Thank you for shopping with Gothic Girl. We want you to be satisfied with your purchase. Please review the following policy before requesting a return.

Return Eligibility

We accept return requests submitted within 30 days of the date your order was delivered.

To qualify for a return, the item must:

Be unworn, unwashed and unused.
Be free from stains, odors, makeup, pet hair or other signs of wear.
Have all original tags attached.
Be returned in its original packaging when reasonably possible.
Include proof of purchase or the original order number.

Items returned without prior authorization may not be accepted.

Starting a Return

To request a return, contact us at [SUPPORT EMAIL] with:

Your full name.
Your order number.
The item you would like to return.
The reason for the return.
Photographs, when the item is damaged, defective or incorrect.

Once your request is approved, we will provide return instructions and the appropriate return address. Do not send returns to the address shown on your package unless instructed to do so.

Return Shipping

Customers are responsible for return-shipping costs unless the item was damaged, defective or incorrect when delivered.

Original shipping charges, duties and taxes are non-refundable unless required by law or the return resulted from an error by Gothic Girl.

We recommend using a tracked shipping service. Gothic Girl is not responsible for return packages that are lost, stolen or damaged before reaching our return location.

Refunds

We will inspect your return after it is received. Approved refunds will be issued to the original payment method within 10 business days after inspection.

Your bank, credit-card company or payment provider may require additional time to post the refund to your account.

We reserve the right to deny a refund or reduce the refund amount when an item:

Shows signs of wear, washing or damage.
Is missing tags, accessories or packaging.
Does not match the item originally purchased.
Is returned outside the return period.
Was purchased in violation of these policies.

Exchanges

We do not guarantee direct exchanges because inventory may change. The fastest way to obtain another size or color is to return the original item and place a new order after the return is approved.

Damaged, Defective or Incorrect Items

Please inspect your order when it arrives. Contact [SUPPORT EMAIL] within 7 days of delivery if an item is damaged, defective or incorrect.

Include your order number and clear photographs of the item and packaging. After reviewing your request, we may offer a replacement, refund or other appropriate resolution.

Normal wear and tear, accidental damage, improper washing and damage caused by misuse are not considered manufacturing defects.

Final-Sale Items

The following items are not eligible for return unless damaged, defective or incorrect:

Items marked “Final Sale.”
Gift cards.
Customized or personalized products.
Items purchased through certain clearance promotions.
Intimate or hygiene-sensitive products after their protective seal has been removed.
Items returned without the original tags.
Free promotional gifts.

Your statutory consumer rights remain unaffected.

Order Cancellations

Cancellation requests must be submitted as soon as possible. Orders that have already entered processing or have been shipped cannot be guaranteed for cancellation.