Shipping policy

Shipping takes time to process as we order your item for custom processing at time of purchase and are shipped from the manufacturer to us, then from us to you, which does require turn around time, but we do offer free shipping in Canada so it is worth the wait.

Order Processing

Orders are normally processed within 2–5 business days, excluding weekends and public holidays.

Processing times may be longer during:

Product launches.
Sales and promotions.
Holiday periods.
Pre-order campaigns.
Periods of unusually high order volume.

Processing time is separate from shipping-transit time.

Shipping Estimates

Estimated delivery times after an order has been processed are:

Domestic orders: Approximately 3–10 business days
International orders: Approximately 7–21 business days

These are estimates and are not guaranteed delivery dates.

Weather, customs inspections, carrier disruptions, incorrect addresses and other circumstances outside our control may cause delays.

Shipping Rates

Shipping fees are calculated and displayed at checkout based on the destination, package size, selected service and available promotions.

Free-shipping promotions may include geographic, order-value or service restrictions.

Order Tracking

When tracking is available, you will receive a shipping-confirmation email containing a tracking number.

Tracking may require up to 48 hours to update after the carrier receives the package.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Contact [SUPPORT EMAIL] immediately after ordering if an address needs to be corrected. Address changes cannot be guaranteed after an order enters processing.

Gothic Girl is not responsible for delivery problems caused by:

Incorrect or incomplete addresses.
Missing apartment or unit numbers.
Customer relocation.
Failure to collect a package.
Refusal of delivery.

Additional shipping charges may apply when a package must be resent.

Lost, Stolen or Missing Packages

We may assist with a carrier investigation, but Gothic Girl is not responsible for packages confirmed as delivered to the address entered at checkout.

Customers should check with household members, neighbors, building management and the shipping carrier before submitting a claim.

Where shipping protection was purchased, claims may be governed by the protection provider’s terms.

Damaged Packages

Photograph the package and item immediately if your order arrives damaged. Contact [SUPPORT EMAIL] within 7 days of delivery with your order number and photographs.

Keep all packaging until the claim has been resolved.

International Orders

International customers are responsible for customs duties, import taxes, brokerage fees and other charges imposed by their country unless stated otherwise during checkout.

These charges are not controlled by Gothic Girl and are not included in the product or shipping price unless explicitly stated.

Refusing to pay customs fees may result in the package being returned. Any refund may be reduced by return costs, unpaid duties or carrier fees where permitted by law.

Pre-Orders

Pre-order products have estimated shipping dates listed on their product pages. These dates are estimates and may change due to production or transportation delays.

When an order contains both in-stock and pre-order products, the entire order may ship together after the pre-order item becomes available.

Delivery Delays

When an order cannot be shipped within the expected period, we may contact you with an updated estimate or available options.

Gothic Girl is not responsible for delays caused by shipping carriers, customs authorities, severe weather, emergencies, strikes or other events outside our reasonable control.

Other products to USA take 2-4 weeks so please be patient while your items are processed, packaged, and delivered.